28th November – Desktop Engineering Batch

Desktop Support Engineer training program:

Module 1: Introduction to Desktop Support

• Understanding the role and responsibilities of a Desktop Support Engineer
• Overview of the IT infrastructure and its components
• Importance of customer service and communication skills in technical support

Module 2: Operating Systems Fundamentals

• Understanding popular operating systems (Windows, macOS, Linux)
• Installation, configuration, and troubleshooting of operating systems
• File systems, permissions, and user management

Module 3: Hardware Fundamentals

• Understanding computer hardware components and peripherals
• Troubleshooting hardware issues and failures
• Basic knowledge of assembling and disassembling computers

Module 4: Networking Basics

• Introduction to networking concepts and protocols
• Configuring and troubleshooting network connectivity issues
• Understanding IP addressing, DNS, and DHCP

Module 5: Software Installation and Configuration

• Installing and configuring software applications
• Managing software updates and patches
• Troubleshooting common software-related issues

Module 6: System Security and Data Backup

• Implementing security best practices for desktop systems
• Configuring antivirus software and firewalls
• Understanding data backup and recovery procedures

Module 7: Remote Desktop Support

• Implementing remote desktop tools for troubleshooting
• Providing support to remote users and clients
• Best practices for maintaining security during remote support sessions

Module 8: Customer Support and Communication

• Developing effective communication skills for customer interactions
• Handling customer complaints and providing timely resolutions
• Managing customer expectations and building customer relationships

Module 9: Troubleshooting Techniques

• Understanding troubleshooting methodologies and techniques
• Identifying and resolving common hardware and software issues
• Documenting troubleshooting processes for future reference

Module 10: Help Desk Management and Ticketing Systems

• Introduction to help desk management software and ticketing systems
• Managing and prioritizing support requests
• Creating and maintaining knowledge base articles for common issues

Module 11: IT Service Management

• Understanding IT service management frameworks (ITIL, COBIT, etc.)
• Implementing IT service management best practices in desktop support
• Managing service level agreements (SLAs) and service requests

Module 12: Professional Development and Career Advancement

• Resume building and interview preparation for desktop support roles
• Continuous learning and staying updated with the latest technology trends
• Exploring career advancement opportunities in the IT support industry

The course will provide hands-on practical exercises, real-world scenarios, and simulations to equip participants with the necessary skills and knowledge required for a successful career as a Desktop Support Engineer.

Course Duration:

4 weeks (20 sessions) – (2 hours/session)

Who can Take This Course:

The Desktop Support Engineer Training course is suitable for individuals who are interested in pursuing a career in IT support and specifically in desktop support. The course is designed for individuals at various stages of their career, including:

• Beginners: Individuals who are new to the IT field and want to start their career in desktop support.
• IT Enthusiasts: Individuals who have a passion for technology and want to gain a deeper understanding of desktop support.
• IT Support Technicians: Individuals who are already working in IT support roles but want to enhance their knowledge and skills in desktop support.
• Help Desk Professionals: Individuals working in help desk or customer support roles who want to transition into desktop support.
• Graduates: Recent graduates in IT-related fields who want to specialize in desktop support.

Why to Take this Course: Taking a Desktop Support Engineer Training course provides individuals with the skills, knowledge, and confidence needed to excel in the field of IT support, opening up a range of exciting career prospects and opportunities for personal and professional growth.